FAQs

BlockerX team can be reached at support@blockerx.org.

We offer a 3 day free trial for you to see the value that BlockerX provides. If you cancel your subscription before the 3 day free trial ends, you won’t be charged.

It looks like your phone manufacturer is disabling our background processes. You can make the following changes to ensure that the blocker doesn’t turn off automatically: 

1. Go to Settings > Apps > BlockerX > Power Usage Details > App Launch and turn OFF the ‘Manage Automatically’ option.
2. Restart your device.

It looks like your phone manufacturer is disabling our background processes. Here’s how you can prevent the blocker from turning off automatically: 

1. Open the BlockerX app. 
2. Open the background apps from the bottom navigation buttons of your phone (screenshot: https://drive.google.com/file/d/18sWj7Fbl2YI9pWmzZoI3oKEmKANbAMm2/view?usp=sharing).
3. Lock BlockerX app among the background apps.
4. Keep BlockerX always in the background for blocking to work properly. 

It looks like your phone manufacturer is disabling our background processes. Here’s how you can prevent the blocker from turning off automatically: 

1. Restart your device.
2. Open the Settings menu on your Xiaomi device and select the Battery Performance feature. 
3. Select the Manage App & Battery Usageoption and tap on Choose Apps.
4. Find and selectBlockerX and then tap on No Restrictions. 

It looks like your phone manufacturer is disabling our background processes. Please turn  off the battery optimization feature for the app. Here are the steps for that: 

1. Restart your device.
2. After restarting, go to Settings. Open Battery & Power Usage.
3. Scroll down and findBlockerX and open it.
4. Turn off the Battery Optimization feature.

  You’ll be able to do it this way. But in case you need instructions specific to your device,  then you can google ‘how to turn off battery optimization + [your device name]’ and  you’ll find the necessary instructions from there. 

If you are a non-premium user and installed on both child and parent devices. Here are the steps to remove BlockerX from your child’s device.    

1. First, youhave toopen BlockerX on the parent’s device. On the home screen, click on  the ‘More’ option in the bottom right corner.  
2. Then, click on ‘Settings’. When you click on it, you’ll see ‘UninstallBlockerXon  child’s device’.  
3. Once you click the ‘UninstallBlockerXon child’s device’ functionality, you get a  dialogue box then click on “Yes”.  
4. You need to press “YES” among the dialogue box options. TheBlockerXapp will then  be uninstalled on the child’s phone. 
5. You will receive a notification “App Uninstalled on child’s device” and now you can uninstall it from the (parent) device. 

You can also refer to this video to uninstall the app from your child’s device. Here’s the  link: 4 Easy Steps to Uninstall the Parental Control Version of BlockerX